Simplifying complex systems into products people actually enjoy

Selected Work

Product StrategyNative & WebResearch & Testing

Saved Quotes Hub

Helping millions of members quickly find, understand, and act on their insurance quotes without friction or support dependency.

100K Support calls shifted to self-service per year
5.6M Minutes of support time eliminated per year
$10M+ Operational cost reduction per year
0→1 ProductUser ResearchDesign Systems

Access Control Platform

Automated access management for storage facilities, built from the ground up, replacing disparate integrations with one unified solution.

200+ Facilities signed in first 6 months
54% Attach rate vs. 33% target
$400K Potential MRR ($4.8M ARR)
USAA Bundled Experience Design System component library overview
Cross-Team LeadershipSystems ThinkingDesign Ops

Bundled Experience Design System

Cross-product design system aligning insurance quote flows, reducing rework, and enabling a seamless bundled insurance experience.

260K+ Component inserts across 6 teams (2025)
39% Reduction in design and compliance defects
40+ Teams reference the library as a model
storEDGE communications tools showing SMS and email composer interfaces
User ResearchProduct StrategyData-Driven Design

Facility Communication Tools

Optimized communication tools for storage facility operators with research-driven features to streamline tenant messaging.

24→45 NPS increase over one year
21% Increase in satisfaction for Docs & Comms tools
36% Decrease in reliance on third-party tools

Other stuff i've made

storEDGE mobile app enabling on-the-go facility management
Planet Fitness app improvements to increase feature discovery & brand consistency
Conversion-focused website with integrated booking for Cost Cutters
Interactive kiosk exploring synesthesia through color & sound
Parallax site promoting an NFL co-branded event through immersive storytelling
Fun micro-app for finding and checking statuses of local swimming holes
400-player space game built for a theater with crowd-driven gameplay
Concept app making it easier to share TV & movie recommendations